FAQ

Frequently Asked Questions

1. What types of products do you sell?
We offer a wide variety of animal products, including pet accessories, health and wellness items, grooming tools, toys, and training supplies for both cats, dogs, and other pets.

2. Do you offer products for all pet types?
Yes! While we specialize in products for cats and dogs, we also carry items for other types of pets. Explore our collections to find the best essentials for your furry or feathered friends.

3. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package directly through our website or the shipping carrier’s website.

4. Do you offer free shipping?
Yes, we offer free shipping on orders over a certain amount. Check our shipping policy for details on eligibility.

5. What is your return policy?
We accept returns within 30 days of purchase for unused and unopened products. For more details, please visit our return policy page.

6. How can I contact customer support?
You can reach our customer support team via email at info@essentialsnest.com or through the contact form on our website.

7. Are your products safe for pets?
All of our products are carefully curated and tested to ensure they meet safety standards for pets. We aim to provide the best quality products for your pets' health and happiness.

8. Do you have eco-friendly or sustainable pet products?
Yes, we offer a selection of eco-friendly products that are both sustainable and pet-safe. Look for our eco-friendly badges on product pages.

9. Can I cancel or modify my order after placing it?
You can cancel or modify your order within 24 hours of placing it. Please contact our support team as soon as possible if you need to make any changes.

10. Do you have discounts or promotions?
We regularly offer discounts and promotions. Be sure to sign up for our newsletter or follow us on social media to stay updated on our latest deals.